Jerrome A. Malasique
"Empathy in every conversation."
Dedicated customer service professional with 5+ years of experience delivering exceptional support across multiple industries. Proven expertise in account management, technical support, and customer satisfaction.
About Me
I'm Jerrome A. Malasique, a dedicated customer service professional with a passion for delivering exceptional support experiences. With over 5 years in the industry, I've developed expertise in managing complex customer interactions, resolving issues efficiently, and building lasting client relationships.
My approach combines empathy, problem-solving skills, and technical proficiency to ensure every customer interaction leaves a positive impression. I'm committed to continuous improvement and staying updated with the latest customer service best practices.
Whether you need support for a small team or enterprise-level customer service solutions, I bring professionalism, reliability, and a customer-first mindset to every engagement.
Location
Calamba City, Laguna, Philippines
Contact
0962 474 9476
chimchimalano@gmail.com
Education
BS Information Technology
St. Vincent College of Cabuyao (2015-2019)
Specialization
Customer Support, Account Management, Technical Support, Dispute Resolution
Work Experience
Hover over any box to see full details
iQor
Customer Service Representative
Security Bank Corporation
Junior Assistant Manager
Carenet Healthcare
Engagement Specialist
Foundever
Customer Service Representative
Genpact
Dispute Intake Specialist
Straive (formerly SPI Global)
Customer Service Representative
Hupan Lending Technology Inc.
Credit Analyst
Monde Nissin
Factory Worker
Greenwich
Service Crew
Services I Offer
Comprehensive customer service solutions tailored to your business needs
Phone Support
Professional phone support with excellent communication skills and problem-solving abilities.
Email & Chat Support
Responsive email and live chat support ensuring quick resolution of customer issues.
Customer Analytics
Track and analyze customer satisfaction metrics to improve service quality continuously.
Account Management
Dedicated account management for enterprise clients with personalized support.
Technical Support
Technical troubleshooting and support for software and platform-related issues.
Quality Assurance
Ensuring consistent service quality and compliance with industry standards.
How I Help Your Business Grow
When you hire me as your customer service representative, you're investing in business growth. Here's how I drive measurable results:
Increased Customer Retention
Exceptional service quality leads to higher customer loyalty and repeat business, directly impacting your bottom line.
Enhanced Customer Satisfaction
Proven track record of 98% satisfaction rates ensures your customers feel valued and supported at every touchpoint.
Faster Issue Resolution
Quick and efficient problem-solving reduces customer frustration and minimizes operational disruptions.
Brand Reputation Building
Professional customer interactions strengthen your brand reputation and generate positive word-of-mouth referrals.
Data-Driven Insights
Comprehensive analytics and reporting provide actionable insights to optimize your customer service strategy.
24/7 Support Availability
Reliable support across multiple channels ensures your customers always have access to assistance when needed.
Expected Business Impact
Customer Retention Increase
Response Time Reduction
Customer Satisfaction Boost
Revenue Growth Potential
How I Work
A proven process designed to deliver exceptional customer service and drive business growth
My Process
Discover
Understand your business needs, customer pain points, and support requirements
Train
Get trained on your systems, processes, and brand voice for seamless integration
Support
Deliver exceptional customer service with quick response times and solutions
Report
Provide detailed analytics and insights to measure success and improvements
Service Packages
Hourly Support
Flexible
Perfect for seasonal or project-based support needs
- Pay-as-you-go model
- Flexible hours
- Quick onboarding
- Email & chat support
- Weekly reports
Part-time Remote Agent
Most Popular
Ideal for growing businesses needing consistent support
- 20-30 hours per week
- Dedicated support
- Multiple channels
- Priority response
- Bi-weekly analytics
- Training included
Full-time Contract
Premium
Complete customer service solution for your business
- 40 hours per week
- 24/7 availability
- All support channels
- Instant response
- Daily reports
- Advanced training
- Escalation handling
Frequently Asked Questions
Do you work night shifts?▼
Yes, I'm flexible with scheduling. I can accommodate night shifts, early mornings, or specific time zones based on your business needs.
How fast do you respond to tickets?▼
I typically respond within 15-30 minutes during working hours. For urgent issues, I prioritize immediate response to minimize customer wait time.
What channels do you support?▼
I handle email, chat, phone support, and social media inquiries. I'm proficient with Zendesk, Salesforce, and other ticketing systems.
Can you handle technical support?▼
Yes, I have experience with technical troubleshooting and can escalate complex issues appropriately while providing clear explanations to customers.
Do you provide training?▼
Absolutely. I provide comprehensive onboarding and training on your systems, products, and processes to ensure smooth integration.
What's your average customer satisfaction rate?▼
I maintain a 98% customer satisfaction rate across all my engagements, with consistent positive feedback on professionalism and problem-solving.
Blog & Insights
Expert tips and insights on customer service excellence, best practices, and industry trends
Portfolio & Gallery
Screenshots of CRM dashboards, training guides, and process documentation from my professional work
Free Resources
Download valuable guides and checklists to improve your customer service skills
Download My Resume
Get a complete overview of my professional experience, skills, and achievements in a single PDF document
Client & Company Testimonials
What clients and companies say about working with me
"Jerrome demonstrated exceptional customer service skills with T-Mobile accounts. His ability to handle complex billing inquiries and maintain customer satisfaction was outstanding."
Maria Santos
Team Lead
iQor
"As Junior Assistant Manager, Jerrome showed great leadership potential. He coordinated effectively with departments and consistently improved our customer satisfaction metrics."
Roberto Cruz
Branch Manager
Security Bank Corporation
"Jerrome's professionalism in handling sensitive healthcare information was exemplary. His attention to detail and patient confidentiality practices were impeccable."
Dr. Patricia Reyes
Operations Director
Carenet Healthcare
"Outstanding customer service representative! Jerrome consistently achieved high satisfaction ratings and handled multi-channel inquiries with professionalism and empathy."
James Mitchell
Customer Service Manager
Foundever
"Jerrome's work as Dispute Intake Specialist was thorough and accurate. He maintained excellent compliance standards and handled escalations professionally."
Priya Sharma
Dispute Resolution Lead
Genpact
"Over 2 years with Straive, Jerrome proved to be a reliable and dedicated customer service representative. His technical knowledge and problem-solving skills were exceptional."
David Fernandez
Support Director
Straive
Tools & Technologies
Proficient with industry-leading platforms and communication tools
Customer Service Platforms
Zendesk
Salesforce
Citrix
Communication Tools
Microsoft Teams
Slack
Gmail
Get In Touch
Ready to work together? Let's connect and discuss how I can help your business